includes all components of Account Management & Development (AM&D)
accommodates any type & size of Supplier, regardless of start point/AM&D level
provides a practical working process for immediate use
provides the structure & content for in-house training
defines the role, responsibilities & selection of Account Manager
assembles all components of the success-critical Account File
defines the secrets of Relationship Management
qualifying sales opportunities
performing SWOT Analyses
creating/maintaining Balanced Scorecards
·preparing/running Client Satisfaction Surveys
reviewing account performance
applying practical Risk Management on a continual basis

Benefits

makes whole AM&D process easy to understand
enables implementation of complete AM&D process from scratch or significant improvements to existing AM&D process
consistency across all Clients & Prospects
quick, easy & smooth implementation, phased if required
Suppliers take control from the outset
no external costs regarding consultants, training courses, software or books
the 'Golden Rules' & consistent best practice throughout enable Suppliers & Clients to go from strength to strength, together
maximise revenue & profit
build long term business relationships
neutralise the Competition
maximise Client satisfaction
improve morale, confidence & business position
achieve dramatic sustainable improvements

1500 checks & tips