6.4 PERSONAL CONDUCT & PRACTICE
Conduct
Practice
Confidentiality
Issues
Opportunities
Essential Module Cross Reference
TOTAL CHECKS & TIPS: 44
REVEALED HERE: 7
Together with a professional personal appearance and engaging personal manner, exemplary personal conduct and sound working practice by everyone who represents your Company is crucially important regarding both individual and Company image.
Again, what follows may sound prescriptive but is extremely important regarding Client impressions and the attitude towards you and your colleagues. However, some colleagues and/or third parties may again find them tedious and become frustrated - no matter, it's mandatory.
Because certain other modules (particularly Client Contact Management [6.1], Relationship Management [6.2]) and Personal Appearance & Manner [6.3] are so closely related due to the very similar aspects of the 'Client interface', and inevitably overlap, various generic protocols have been brought together under Generic Client Interface [6.5] to avoid unnecessary duplication.
A sample of checks and tips is given below and a further 37 are provided when the module is purchased.
Essential cross references to other key-related modules are also given to ensure watertight coverage of the Client.
Personal Conduct
There must be no negative talk, criticism or moaning on the Client site. However, the Supplier’s Account Manager should always be available to talk things over in private - do not delay or put this off as the situation will inevitably deteriorate and become more difficult to resolve.
Everyone must be very aware of the dangers of being overheard, anywhere! This means face-to-face or on the phone, either inside or outside any office, even in the loo.
8 more available
Personal Practice
Strive for everyone representing your Company to go that extra mile and to give it their best shot, every day. The goodwill gained from this will prove invaluable.
Be courteous & respectful at all times regardless of how obnoxious, arrogant and unreasonable Client staff/managers at any level may be. This includes any consultants, contractors & other 3rd parties the Client may have taken on independently of your own Company and who you have to work/interface with.
19 more available
Confidentiality
Be very careful on the Client site about what you leave on your desk or PC/laptop/tablet when you leave your seat (even when you go to grab a coffee or quick smoke) - there will always be nosey parkers close by. Make sure there is nothing that can be used against you, your colleagues or your Company - nothing that is commercially sensitive - remember, there may also be Competitors working in the same office!
Never do personal stuff on PCs, laptops, tablets, telephone, etc when on the Client site.
3 more available
Issues
Be aware of potential criticisms of your Company/industry and have prepared constructive responses - everyone must be well versed in these - test them, conduct roleplays; people must never be defensive about this.
5 more available
Opportunities
2 available
Essential Module Cross Reference - Inputs
Essential Module Cross Reference - Actions
“STRIVE FOR PROFESSIONALISM AT ALL TIMES & AT ALL LEVELS, ONE SLIP-UP CAN BE DISASTROUS”
ANOTHER 37 CHECKS & TIPS AVAILABLE
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‘ASPIRE’ (How To Manage Any Client) ™
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