Profile:

A client-focused Senior Manager with extensive managerial, consultancy, project management & sales experience and a track record of consistently beating revenue & profit targets for major clients in Central & Local Government, Utilities, Post, Communications and Transport where he built many top ten Accounts including, from scratch, a No 1 UK Account which remained in the top position 3 years running.

The consistency of increasing revenue growth continued in all major accounts before, during & after various market/national recessions in addition to integrating business operations following major acquisition & then reverse takeover.

Career Summary (most recent first):

Manage Any Client Ltd (Business Best Practice/multi-industry)

Managing Director

Independent Consultant (Business Process/multi-industry)

Management Consultant

KeyPower Consultants Ltd (Recruitment)

Director (Business Development)

LogicaCMG [Computer Management Group] Ltd (IT Consultancy)

Business Director/Public Sector

CMG UK Ltd (IT Consultancy/Central & Local Government, Utilities, Post, Communications & Transport)

Chief Executive/JVC, Managing Director, Associate Director, Consultant

Business & Technician Education Council

Head of Computer Services

The Post Office

IT Development Manager/Sales & Marketing

Local Government (IT & Finance)

Project Manager, Team Leader, Team Member

Expertise:

Account Management/Development
Balanced Scorecard
Business & Budget Planning/Management
Change Management
Disaster Recovery/Contingency Planning
IT Service Management/Outsourcing
Management Consultancy/Business Analysis
People Management /Career Development
Performance Reviews
Project/Programme Management
Recruitment/Resource Allocation
Relationship Management
Risk Assessment/Management
Sales Management/Contract Negotiation
Satisfaction Surveys
Strategic Partnering/JVC Management
SWOT Analysis
Training
Transition Management
Value Testing
3rd Party Management

Key Achievements:

Developed 360° business best practice for the account management & development of any type & size of client for use by any supplier or supplier account manager, focused on client retention, long-term business relationships, risk management, higher productivity/profit margins, increased sales & committing to continuous improvement. See ‘Scenario, Mission Statement, Goals & Critical Success Factor’ for more details

Track record of exploiting business opportunities and driving out excellent financial results, year on year

Played strategic and operational role as leader of management team setting up from scratch a Joint Venture Company and achieving best-performing account status 3 years running

Successfully turned-around large-scale but failing business operation, raised standards and quality of operation, retained and developed client base, instilled culture of loyalty and success

Managed businesses through periods of major change; following acquisition of a major IT service provider, led seamless integration into main business while maintaining performance and morale. Similarly, led business successfully through reverse takeover

Consistently identified/nurtured people-talent and empowered individuals to take on more responsibility with the result that many went on to senior management positions

Achieved significant growth in all major accounts before, during and after various market/national recessions

Unstinting commitment to professionalism, quality and value for money confirmed by British Standards Institute, National Audit Office & Public Accounts Committee