MASTER Process Package (25 Modules)
MASTER Process Package (25 Modules)
75% DISCOUNT SAVES £901
1.1 Introduction
1.2 What is Account Management?
1.3 Glossary
2.1 Supplier Account Manager
3.1 Values, Ethos & Image
3.2 The Client
4.1 Current Position & Fact-Finding
4.2 The Account File
5.1 Account Action Planning
5.2 SWOT Analysis
5.3 Balanced Scorecard
5.4 Account Performance Review
6.1 Client Contact Management
6.2 Relationship Management
6.3 Personal Appearance & Manner
6.4 Personal Conduct & Practice
6.5 Generic Client Interface
6.6 Personal Performance & Objectives
7.1 Sales Propositions & Opportunities
7.2 Sales Opportunity Qualification
8.1 Account Progress Reviews with the Client
8.2 Interviews Conducted by the Client
9.1 Client Satisfaction Surveys
10.1 Risk Management
11.1 The 20 Golden Rules
This MASTER Process Package is the complete 360º process for the Account Management & Development of all types & size of Client
The 25 easy-to-follow Modules have been designed to achieve early key improvements in business relationships, fulfilling contractual commitments & winning new sales orders
FTSE 100/250/AIM COMPANIES - PRICES ON APPLICATION, PLEASE USE ‘CONTACT’